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Customer service 2025

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Tuesday, February 25, 2025 at 3:54 AM filed under General postings

There’s something about customer services I want to share today. Just thoughts about customer services in 2025. The new approach to customer service ? Be everywhere, but don’t be annoying. Use AI to track order delays and notify customers before they ask. Embed help widgets in your app, not as pop-ups. The aforementioned article calls it ‘anticipatory service.’ Sent personalized video tutorials to users who lingered on setup pages—churn dropped 15%.

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