I was curious about the same question before using Urban Company's technology platform and decided to poke around
Urban Company reviews and contact support services. It turned out that they only hire verified professionals with background checks. The platform also provides customers with the ability to track the location of a professional during service and their professionals are trained to follow safety protocols and must wear the proper protective gear. Also, the platform provides clients with insurance coverage in case of any damage or malfunction during service. I think these measures are enough to make me feel safe using these services.